Get on Board in Making Services Accessible to All: 10 Tips for Better Access

  1. Make and keep your facilities and services accessible - it's good for business
  2. Be ready to provide extra help to make sure that passengers with reduced mobility* can access your facilities and services
  3. Train staff on how to help passengers with reduced mobility
  4. Plan ahead for the needs of passengers with reduced mobility
  5. Let customers know how accessible your facilities or services are (or are not) before they travel
  6. Make all your information (e.g. leaflets, web, timetables signs) easy to read, easy to use and easy to understand
  7. Ask a person with reduced mobility if they need help
  8. Think access all the time - clear away obstacles
  9. Make sure all announcements, including safety information, are understood by all passengers
  10. Provide for the needs of passengers with reduced mobility in an emergency

* Passengers with reduced mobility include people with disabilities (cognitive, learning, physical, sensory); older people; people travelling with children or carrying luggage

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