• Introduction
• Access to Quality Customer Services
• Access to the Built Environment
• Access to Information and Communication Technology
• Appendices

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Introduction

The National Disability Authority has developed this set of 14 accessibility guidelines and 41 criteria for the Accessibility Award.

The guidelines have been drawn up after extensive consultation with Government Departments, state agencies, voluntary and community bodies and the NDA Standards Advisory Committee.

Public meetings took place in Dublin, Cork and Galway in June 2004. More than 40 organisations made submissions. In addition, the NDA have held an Accessibility Conference, workshops with stakeholders and developed an audit tool to accompany these guidelines.

The guidelines have been structured to take account of three critical areas common to all organisations:

1. Access to Quality Customer Services;
2. Access to the Built Environment;
3. Access to services delivered via Information and Communication Technology.

The guidelines reflect the principle of Universal Access to public services by all current and potential customers. They will be used in assessing the applications for the NDA Award.

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