Guideline 12 Communication Strategy

The organisation’s communication strategy is designed, as far as practicable, to accommodate people with disabilities.

Criteria to be met:

• 12.1 The organisation has documented procedures for implementing its communication policy with people with disabilities;
• 12.2 Public information is available on request, in an accessible form which may include:
  • Audio Tape
  • Braille
  • Electronic Format – HTML, Plain Text
  • Large Print
  • High Contrast Print
  • Easy-to-Read
• 12.3 Sign language interpreters and/or Real Time Captioning when possible are provided at public consultations following a request beforehand to the organisation from an attendee who requires this service.

Guideline 13 Public Computers, Kiosks and other Public Access Terminals (PATs)

The organisation is committed to achieving conformance with relevant NDA IT Accessibility Guidelines for all computers, kiosks and other Public Access Terminals used by the public.

Criteria to be met:

• 13.1 All public computers, kiosks and other public access terminals conform to each of the priority 1 NDA IT Accessibility Guidelines for Public Access Terminals;
• 13.2 Any application software contained in the User Interface of the PAT should conform to each of the priority 1 NDA IT Accessibility Guidelines for Application Software;
• 13.3 Any HTML content contained in the User Interface of the PAT should achieve conformance level Double-A with the Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 1.0;
• 13.4 Organisations which have not complied with all Priority 1 NDA IT Accessibility Guidelines v1.1 for Public Access Terminals are committed to auditing and improving the accessibility of the Public Access Terminals;
• 13.5 Where such facilities cannot be provided because of space, cost restrictions, etc, assistance is available on request to access the public information/service required.

Guideline 14 Web Accessibility

The organisation is committed to achieving conformance level Double-A with the Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 1.0.

Criteria to be met:

• 14.1 All the organisation’s HTML-based information and services including public websites, HTML-based email and newsletters achieve conformance level Double-A with WAI WCAG 1.0;
• 14.2 Organisations, which have not achieved conformance level Double-A with WAI WCAG 1.0, are committed to auditing and improving the accessibility of their websites;
• 14.3 For each of the organisation’s websites, the organisation has a web accessibility statement in place which shows the organisation’s commitment to reaching and maintaining conformance level Double-A with WAI WCAG 1.0;
• 14.4 New content published to the site achieves conformance level Double-A with WAI WCAG 1.0.