Here are the contact details of phone companies that sell phones. Some of them have a minicom number. You use a minicom if you find it hard to hear.
BT Communications Ireland Ltd,
Head Office, Grand Central Plaza,
Upper Grand Canal Street, Dublin 4
Phone: 1800 923 924 if you are thinking of buying a phone and want information. Phoning this number will not cost you money. Phone: 1904 if you have a BT phone and want to ask about using the phone or your bill.
Website: www.btireland.ie
Email: you can email BT on their website
Eircom Ltd,
114 St Stephen’s Green West,
Dublin 2
Phone: 1901
Website: www.eircom.ie/disabilityservices
Email: you can email Eircom on their website
Hutchison 3G Ireland Ltd.,
PO Box 333, Dublin 2
From your 3 mobile: 333
From other mobiles/phones: 083 333 3333
Minicom users: 1800 944 032
Fax: 01 - 5426301
Website: www.three.ie/
Email:you can email 3 Mobile on their website
Meteor Mobile Communications Ltd.,
4030 Kingswood Avenue,
Citywest Business Park,
Naas Road, Dublin 24
Phone: 1905
Website: www.meteor.ie
Email: info@meteor.ie
O2 Customer Care Centre,
McLaughlin Road,
National Technology Park,
Limerick
Phone: 1747 Prepay Customer Care –Calls cost 14c each
Phone: 1909 Pay Monthly Customercare – Calls are free
Email: customer.care@o2.ie
Website: www.o2.ie
Vodafone Ireland Ltd, Mountainview,
Leopardstown, Dublin 18
There are different phone numbers for different packages.
Phone: 1850 20 87 87 for Ready To Go Customers – you pay for these calls
Phone: 1907 for Pay Monthly Customers – calls are free
Fax: 042 - 932 67 45 for Pay Monthly Customers
Website: www.vodafone.ie
These are the groups that helped us write this guide.
4th Floor Jervis House,
Jervis Street, Dublin 1
Phone: 01 - 872 1744
Fax: 01 - 872 1771
Website: www.pwdi.ie
Email info@pwdi.ie
Fumbally Court, Fumbally Lane,
Dublin 8
Phone: 01 - 454 7978
Fax: 01 - 454 7981
Website: www.disability-federation.ie
NCBI Head Office,Whitworth Road,
Drumcondra, Dublin 9
Phone: 1850 334 353
Fax: 01 830 7787
Email: info@ncbi.ie
35 North Frederick Street,
Dublin 1
Phone: 01 872 3800
Minicom: 01 817 5777
Fax: 01 878 3692
Email: nad@iol.ie
Text Messages: 01 878 3692
Videophone: 01 817 1400
The Commission for Communications Regulation is sometimes called ComReg. It makes sure that phone companies are treating people fairly. If you think that your phone company is doing something wrong you can complain to the Commission for Communications Regulation.
Commission for Communications Regulation
Block DEF, Abbey Court,
Irish Life Centre,
Lower Abbey Street,
Dublin 1
Phone:1890 229 668 – you pay for these calls.
Fax: 01 – 804 9680
Main website: www.comreg.ie
Consumer website: www.askcomreg.ie
This is the website for more information about phone services.
Operator comparison website: www.callcosts.ie
This website helps you find the cheapest phone for you.
Email consumerline@comreg.ie
The National Disability Authority tells the government how to make things fair for people with disabilities.
25 Clyde Road, Dublin 4
Phone: 01-608 0400
Fax: 01-660 9935
Email: nda@nda.ie
Website: www.nda.ie
The Department of Social and Family Affairs is in charge of the Telephone Allowance. Contact them to see if you can get help paying for your phone. They can tell you how to apply for the Telephone Allowance.
Department of Social and Family Affairs
Social Welfare Services Office,
College Road, Sligo
Tel: 1890 500 000
Website: www.welfare.ie
Legal Disclaimer: We prepared this document from a variety of sources. While we took reasonable care to prepare it, we do not accept any responsibility for any loss or damage anyone may suffer by using any of this information.
September 2007