Quality Customer Services Accessibility

Producing accessible information:

The National Council for the Blind of Ireland: for general guidelines on producing information for people with a visual impairment.
Tel: 1850 33 43 53, Fax: 01 8307787

Royal National Institute of the Blind: for general guidelines on producing information for people with a visual impairment
UK Tel: 00 44 20 7388 1266 UK Fax: 00 44 20 7388 2034

National Association of Deaf People: for producing 'Deaf friendly information'
Telephone /Minicom: (01) 872 3800 Fax: (01) 8783629

Irish Deaf Society: for guidelines on communicating with Deaf and hard of hearing people
Tel: (01) 8601878 Minicom:(01) 8601910 Fax:(01) 8601960

National Adult Literacy Agency: for producing information in plain English
Tel: (01) 855 4332 Fax: (01) 855 5475

Plain English: for producing information in plain English
UK Tel: 00 44 1663 744409 UK Fax: 00 44 1663 747038

MENCAP: for help in making your information more accessible to people with a learning disability.
UK Tel: 00 44 207 4540454 UK Fax: 00 44 207 696 5540

Training and Awareness Raising:

Current publications on awareness raising include:

  • Ask Me: Guidelines for consulting with People with Disabilities
  • Disability Proofing Template for Local Government - Barcelona Declaration Project
  • Guidelines for Including People with Disabilities in Research

Tel/Minicom: 01 608 0400 Fax: 01 660 9935

FAS: for the FAS Register of Trainers and FAS Disability Information Portal
Tel: 353-1-6070500 Fax: 353-1-6070600

Equality Authority: for Guidelines on Equality and Diversity Training in Enterprises
Lo-call Tel: 1890 245545 Text Phone: 01 417 3385 Fax: 01 417 3366

Legislation and government initiatives:

Department of Justice, Equality and Law Reform: for information on the Disabilities Bill and the National Disability Day.
Tel: 01 602 8202 Fax: 01 661 5461

Equality Authority: for information on the equality legislation

Publications include:

  • Equality Impact Assessment
  • Support Pack on the Equality/Diversity Aspects of Quality Customer Service for the Civil and Public Service
  • Disability and Labour Market Participation
  • Positive Action for People with Disabilities

Lo-call Tel: 1890 245545 Text Phone: 01 417 3385 Fax: 01 417 3366

BetterGov.ie: for information on the Public Modernisation Programme for the Irish Public Sector, including Quality Customer Services and information on the Customer Charter initiatives
Tel: 00-353-(0)1-6194090

Oireachtas: for information on all Acts/Bills/Debates etc
Tel: 01 618 3000 Fax: 01 618 4118

Access Board: for information on the Americans with Disabilities Act
USA Tel: 00 1202 2720080(v), 00202 2720082(TTY), 00 1202 2720081 (fax)

Disability Discrimination Act (UK): for information on the Disability Discrimination Act and the Disability Rights Commission
UK Tel: 00 44 8457 622 633 UK Text: 00 44 8457 622 644

UK Fax: 00 44 8457 778 878

QCS Accessibility Publications

  • Guidelines for Purchasers of Disability Equality Training

    The NDA has developed these new guidelines for purchasers of Disability Equality Training. They assist organisations with the development of their Disability Equality Training programme, and provide an overview of the content and delivery of training.

Page last updated: 05/05/2011